Privacy policy

Within our joint marketing campaigns, we can also process your personal information. For marketing campaigns, or for the purpose of properly fulfilling the contract, we can combine them.

In the event that your personal data will be passed on to another entity, we will notify you in advance, including the disclosure of the personal data we transmit. If someone passes your personal information to us, they must also inform you in advance.
The personal data of third parties you provide us with

If you provide us with personal data of third parties, it is your duty to inform the person concerned and to ensure that he / she agrees to these terms and conditions of personal data protection.

More information

Personal data we process automatically

When you visit our website we can collect some information about you, IP address, date and time of access to our website, information about your web browser, operating system or language settings. We can also process information about your behavior on our website, e.g. what links to our website you visit and which goods are displayed to you. However, information about your behavior on the web is anonymous because of your maximum privacy, so we can not even assign it to a particular user, specific person.

By accessing our website from a mobile phone or similar device or through one of our mobile apps, we can also process information about your mobile device (mobile phone data, application crashes, etc.)

Why We Collect and Process Your Personal Information

We process your personal data for the following reasons:

Purchase of goods and services: Firstly, we process your personal information to properly process and deliver your order. If any problems arise, we know who we can contact because of your personal information.
Customer Care: If you contact us with a question / issue, we need to process your data to answer / resolve it. In some cases, personal data may also be passed on to third parties (eg goods carriers).
User account: Due to the personal data you provide us in your user profile, you can access many useful features (for example, if you enter your phone number, we can easily tell you when your order will be delivered). You can change the data you enter at any time, except for the email address used to access your user account.

Marketing activity:

E-mail marketing: We send you e-mail business with your consent. You can easilyunsubscribe from business news by adjusting your user profile settings, or by using this contact form or by calling our contact information on the phone. of the number 225 340 111 (please call the “next wish” option as a reason for the call). If you create multiple user profiles that provide the same contact information (for example, you have multiple accounts for different email addresses but the phone number is the same for all accounts), for technical reasons, you can not opt ​​out of business messages for all users profiles based on automated processes. In this case, you must opt-out of the sales notes for all user profiles to contact us by phone or via the contact form.
Telemarketing: We make marketing calls to offer our goods and services and related marketing communications. Legal title for processing your phone. numbers are either your consent or at least our legitimate interest in conventional direct marketing. You can object to this processing (see Contacts> Other> Personal Information> Appeal).
Marketing competitions: In some cases, the winner of the contest may be taken or, made, especially to increase the transparency of our marketing competitions. We process this personal data on the basis of our legitimate interest, which is to increase the credibility of marketing competitions in the eyes of other contestants and to increase the attractiveness of these competitions.
Retargeting: In some cases we use retargeting techniques, and you have the right to retarget by clicking on this link and choosing the appropriate option to reject.
Improving our services: With the history of your orders and web site behavior, we can offer more relevant offers of additional merchandise, accessories for purchased products. In some places, we display products that are right for you and meet your needs and interests. To optimize the elements on the web, we can also use testing tools for various variants (so-called A / B testing), Google Analytics, Facebook analytics, and so on.
Customer reviews of goods and services: Once you buy goods or services, you may be asked to evaluate them. Assessments can also be made on their own initiative.
Call Center: If you contact us through our Call Center (Infoline), we will record your phone call after prior notice. Such records serve us to control the quality of the services provided by our employees.
Applying rights and legal claims and public authority controls: We may also process your personal information on the basis that we need it to exercise our rights and legal claims (for example, if you have an unpaid claim on us). In addition, we may process your personal data because we need it for purposes of public authority inspections and other similarly serious reasons.

How long do we process your personal information?

In the first place, we will process your data for the duration of the contractual relationship between us.

In the case of the processing of personal data to which consent has been granted, your personal data will generally be processed for a period of 7 years or until such consent is withdrawn.

In the event that you subscribe to business communications, we will process your personal data for a period of 7 years. until you express your disapproval of their further sending. You can easily express this disagreement by adjusting your user profile settings or by using this contact form or by calling our available phonebook. of the number 225 340 111 (please call the “next wish” option as a reason for the call).

Please note that personal data that is necessary for the proper provision of services, in order to fulfill all our obligations, whether these obligations result from a contract between us or from generally binding legal regulations, we have to process without regard to your consent for the period stipulated by the relevant legal regulations or in accordance with them (eg, for tax documents, for at least 10 years).

We process data obtained through a user account or other similar way for the duration of our use of our services and usually for 5 years after their cancellation. Subsequently, only basic identification data and an indication of the reason for the user account being canceled or the data forming part of the operational backups are usually stored for a reasonable period of time.

Call records from the Call Center are kept for a short time, but for a maximum of 1 year, unless it is necessary for us to keep recordings for a prolonged period of time (for example, in the case of suspicion of data misuse, fraud, etc.)

We store your camcorder records for 90 days by default. If there is an offense in the monitored area, we can contact the police and submit the records to the competent authority (police, court, etc.). In this case, records are not deleted after 90 days, but for reasons of proof, we keep them in the final case.
Security of personal data

Your personal information is safe for us. To prevent unauthorized access to and misuse of your personal information, we have put in place adequate technical and organizational measures.

We care about Alze in protecting your personal data. That’s why we not only regularly check their security, but we continually improve our protection. All communication between your device and our web servers is encrypted. Logins are hacked and all your data is stored only on servers in secure data centers with limited, carefully controlled and audited access.

We are trying to use such security measures that provide sufficient security with respect to the state of the art. The security measures adopted are then regularly updated.

That’s why we use 2-step verification when you sign up for your user account.
Securing passwords

We do not have your passwords in the system at all, we do not save the database. We work only with specially calculated hash keys generated by the BCRYPT hash factor / cost 12 hash function. This feature is currently the safest and most powerful.
Personal information for persons under 16 years of age

Our online shop is not intended for children under the age of 16. A person under the age of 16 can only use our online shop if his or her legal representative (parent or guardian) agrees to do so.

What rights do you have in relation to the protection of your personal information

In relation to your personal data, you have, in particular, the right to revoke your consent to the processing of personal data at any time, the right to correct or supplement your personal data, the right to request a limitation on processing, the right to object or a complaint against the processing of your personal data, the right to access your personal data , the right to request the transfer of your personal data, the right to be informed of a breach of security of your personal data and, under certain conditions, the right to delete some personal data we process about you (so called “forgotten”).
Modification and addition

Alternatively, you can contact us via our contact form (Other section, Personal data subsection).

If you believe that the personal data we process about you are incorrect, you can contact us through this contact form. However, in order to speed up the repair of your personal data and your comfort, we recommend that you personalize your personal information in your user profile.

According to the amendment to Act no. 235/2004 Coll., On Value Added Tax can not change the data on the already issued invoice as from 1 January 2013. You can only change your invoice details if you have not yet accepted the merchandise and paid it.
Access (Portability)

You can ask us to send you an overview of your personal information. If you have your user account with us, please sign in and follow these steps: My Alza> Account Settings> My Account> Basic Information. Then click on the button “Request to send my data.” If you do not have your user account here, please contact us via this contact form.

At the same time, you have the right to access this information regarding your personal information:

  • What are the purposes of processing your personal information
  • What are the categories of personal data concerned
  • Who, besides us, are the recipients of your personal information
  • The scheduled time for your personal information to be stored
  • Whether you have the right to request from us the repair or erasure of your personal data or the restriction of its processing or object to such processing

Information about the personal data source if we did not get it from you


In addition, you may ask us to delete your data (but the deletion will not affect the data we have to keep under our law (such as invoices or credit memos).) If your personal data will be needed to determine, exercise or defend our legal claims, your the request is rejected (for example, if we have an outstanding debt or a claim in progress).

Please note that the key information about your credit card is not stored at our company but at our payment gateway. Therefore, this data can not be erased from us and you need to contact the payment gateway through which you made the payment (see chapter Transfers of personal data to third parties> Payment cards> more information).

Except for the above, you have the right to cancel in the following cases:

  • Personal data are no longer needed for the purposes for which they were processed
  • You have withdrawn your consent under which the data was processed and there is no other legal reason for processing it
  • You have objected to the processing of axes. data, and you believe that when assessing the objection, it will be clear that in a particular situation, your interest over our interest in processing prevails. of these axes. data
  • Personal data is processed unlawfully
  • The obligation to delete is laid down in a separate legal regulation
  • This is the axis. children under the age of 16

Some of your personal data are processed by our legitimate interest (see the chapter entitled “We process personal data on these legal documents”). If there are specific reasons on your part, you may object to the processing of your personal data. You can appeal this objection using this contact form.
Restrictions on processing

If (a) you deny the accuracy of your personal data, (b) your personal data is being processed unlawfully, (c) we no longer need your personal data for processing, but you need it for the determination, performance or defense of your legal claims, or (d) has raised an objection under the preceding paragraph, so you have the right to restrict the processing of your personal data.

In such a case, we may only process your personal data with your consent (except for the storage or backup of the personal data in question).
Submitting a complaint.